Support Policy

Your Security

Devute’s Support Policy

Last Updated: 02-04-2024

This document outlines the support policies and procedures of Devute. We are committed to providing comprehensive and efficient support services to our clients. Our dedicated technical team is equipped with expertise and innovation to address your needs effectively.

Policy Overview

We offer unlimited revisions for services and packages during the project duration.
We provide support for technical issues encountered during the project. However, if the client is responsible for problems after project delivery, additional support will be charged separately.
Our clients can expect all forms of support outlined in this policy.
Clients requesting new additions or modifications after project delivery will be charged accordingly, depending on the task.
Live chat support is available during office hours. On non-business days, clients can log in to our portal to raise a ticket or send us a message for assistance, with responses provided on the next working day.

Maintenance Support

We aim to respond to tickets within 24 hours, with support provided within 10–12 hours on business days.
In the event of not receiving a response via email, clients can contact us through Skype, WhatsApp, and phone to resolve their issues.

Scope of Support Service

Our support service covers products exclusively on www.devute.com. This includes assistance with product installation, configuration, and usage. Clients can refer to documentation and FAQs for initial assistance, and if further support is needed, they can submit a ticket.

Bug Fixing

We prioritize fixing all subject bugs promptly, aiming to provide resolution within 48–72 hours. Clients will be informed of the issue's priority and progress accordingly.

Exclusions

Our support service does not extend to products provided by third parties or resellers. We require clients to refrain from seeking support for third-party products not integrated with our own.