Home

Blog

FAQ

Ask us anything

Need something cleared up? Here are our most frequently asked questions.

About Devute

Devute is a software and web development company. Devute provides a variety of software, website, and digital marketing related services on a global scale, from startup to enterprise level.

Devute aims to help clients achieve their goals, especially with startups & enterprises. From building a website to marketing, we guide your website to more incredible success hand in hand

If you have a business or wish to start an online appearance. That's where you feel the need for Devute! Devute provides all the related services to make your business digitalization, get traffic, and achieve growth (ultimate success).
Service-Related Questions
Project Privacy and Data Policy

We strictly maintain privacy . There is no scope for a data leak. We do not share any information about our clients with the public. However, we publish case studies, and that's when we get permission from our clients.

Some of the significant things about our clients that we don't share with the public.
  • Code security,
  • MVP security,
  • Marketing idea & more.
Lastly, you can easily change your password after we submit the work.

Devute uses legal software, and team members abide by the rules to stop data leaks. The experts protect your site from hackers and do not share sensitive data to ensure proper security.
Payment and Refund Policy

According to our payment policy, you must pay at least 50% in advance to begin the work. Unfortunately, if you change your mind, you will get a refund before starting your project.
However, you cannot get a refund once the project has started. Even 1 day after starting the project, we cannot refund you the 50% payment you made. Moreover, you will pay the remaining 50% just before delivery.

Devute offers revisions to maintain the utmost quality and accuracy. The expert team at Devute tends to strike a balance between thoroughness and efficiency to accomplish objectives and deadlines effectively,
We're committed to producing high-quality work and accommodating adjustments to ensure your pleasure. However, we also manage our resources properly.
As a result, we're happy to provide limitless changes within a reasonable timeline to ensure we reach your project's greatest possible conclusion.

Devute is determined to keep clients' data safe and secure. That's why it signs an NDA or Contract without a second thought to gain the clients' trust that their data is safe with us.

You have to pay the recurring amount between the 1st and 20th of every month. However, if the project has a specific start date and deadline, the schedule will be different.

Please pay before the invoice starts and after it gets due—for example, the 1st to 10th date of a month.

Devute accepts various payment methods, such as Card Payment, Bank Transfer (UK Only), PayPal, and Payoneer.

Yes! You must pay 50% in advance to start your project.

Devute makes payment arrangements with great care for both parties involved. We recognize the value of transparency and clarity in financial matters.
As a result, we collaborate closely with our clients to develop payment schedules that are fair, reasonable, and appropriate for the project's scope and duration. Our strategy promotes open communication and flexibility to ensure that payment arrangements align with progress and milestones achieved.
By cultivating a collaborative environment, we hope to build mutually beneficial agreements that foster trust and accountability throughout the collaboration.

No! There are no hidden fees. We show you the total estimation, which is realistic and practical.
Support-Related Questions

Yes, Devute provides customer support to all clients. The Devute team is dedicated to providing our clients with exceptional service and support throughout their engagement. Our customer support team is available to assist with any questions or issues clients may have, and we strive to provide prompt and practical solutions.

Our customer support live chat timing: Mon-Fri 10 AM - 06 PM (UK time)

You can contact us through a ticket system, mail support, Skype, WhatsApp, and phone to resolve your issues.

When submitting a support ticket, providing as much information as possible is essential to help our support team understand the issue and provide an effective solution. Please include a clear description of the problem, relevant product or service details, error messages, steps taken to resolve the issue, the platform or device used, and any relevant screenshots or attachments.

We provide software support and maintenance services to ensure your software applications' smooth functioning and optimal performance. Our team of experts is available to address any issues that may arise and provide timely solutions to ensure minimal disruption to your business operations. We also offer ongoing maintenance services to ensure your software is up-to-date and running efficiently.

Of course! The dedicated team provides all the maintenance and support after completing the project. We care for our clients and their businesses.

Yes! Devute provides proper guidance on how to use software or your newly built website. It has a fantastic team to cope with the software problems and assist you warmly.

Devute's support team can assist you during our regular business hours. However, we also have a process to handle urgent support requests outside of business hours. If you have a critical support issue, please contact us through our emergency support channels, and we will respond ASAP.

At Devute, we take our clients' information security and confidentiality extremely seriously. We have strict security measures to protect all data and information related to support requests. Our team of authorized personnel handles all support requests. They have signed strict confidentiality agreements. We also use secure communication channels to exchange sensitive information and ensure all data is securely stored and backed up regularly.
Terms and Conditions FAQs

First, you can contact our team to discuss what you want. We will customize our service to your needs. You can also check out our service page, terms page, and policy page thoroughly to understand what we are here to do. Then, you can finally send us your requirements and deposit the advance money, and we will begin working.
On the other hand, if you wish to work with us as an employee, look out on our career page. When we ask people for an open position, be ready with your CV. We will call you for an interview, and if things go well between us, you will be hired.

There is a rule to maintain transparency and act according to the plan for success. Some of the primary rules are:
  1. Give the required information.
  2. Pay 50% advance.
  3. If things don't go well between us, you will get a refund.
  4. Pay the other half just the day before delivery.
  5. We will keep your data secure at any cost.

Devute handovers the intellectual property rights to its respectable clients. We handle your intellectual property until it's completed according to the contract. Once the work is completed, we will have it for you. So, you will have 100% rights to your intellectual assets.

The team is filled up with experts. So they won't be late in completing the task. However, we face unavoidable situations and are late completing the work. In that case, we will do our best to complete it ASAP. Besides, there will be no extra charge.

Devute signs an NDA and works professionally, so you can take it as a promise to work efficiently. Besides, our previous clients' testimonials are proof of our professionalism.
Do you still have questions? Can't you find the answer you're looking for? Please chat with our friendly team.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.

Get In Touch